Program Information

Eligibility

Maritime Metro in cooperation with Manitowoc County provides door-to-door transportation for any person non-ambulatory or with a disability residing in Manitowoc County.

Determination

Maritime Metro Transit will determine eligibility upon review of a completed application form containing information regarding the applicant’s functional ability. You will be notified in writing of your eligibility status within 21 days of Metro receiving your fully completed application form. If service is denied, notification of our appeal process will be included with your letter.

Hours of Service

Service is available on weekdays from 8:00 AM to 4:00 PM. Service is not available on Saturdays or Sundays or on major holidays (New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day).

Service Provisions
Service is available within Manitowoc County. Medical, nutritional and employment rides have first priority. Social and recreational rides are on a first-come, first served basis. Personal care attendants may ride free of charge.

Fares

The cash fare for transportation is $4.50 per ride ($9.00 round trip).

Applications

To obtain an application, please go to the Application page.

Scheduling a Trip

To schedule a trip, contact Assist-To-Transport at 682-8820. Notify them you wish to schedule a Maritime Metro specialized transportation ride. To assure quick and easy service, you are asked to have the following information easily accessible when making your reservation:

• Name
• Address
• Phone number
• I.D. number
• Exact address and entrance you wish to be picked up at
• Time you wish to be picked up
• Destination address
• Whether or not you are ambulatory or are in a wheelchair

Maritime Metro Transit contracts with Assist-To-Transport for its paratransit services. Assist-To-Transport can be contacted at (920) 682-8820.

You should be ready at least 15 minutes prior to the scheduled pickup time and must have a valid ADA Paratransit Eligibility I.D. Card. Upon arrival for pickup, the driver is required to wait only five (5) minutes before departing. Drivers will assist you from the curb into the vehicle; however, if you pay extra for door-to-door service, drivers are not required to assist you with steps.

Reserve Your Trip

We encourage you to call early to secure a trip at your desired time. It may be necessary to negotiate your pickup time on occasion; however, you won’t be required to schedule your trip more than one hour before or after your desired time.

In an effort to provide all individuals the necessary transportation, please be prompt in notifying the carrier of any cancellations . You are required to notify the carrier of cancellations at least sixty (60) minutes prior to the scheduled pickup time. An established pattern or practice of missed trips or “no shows” may lead to sanctions being imposed. You will be notified in writing of our “no show” policy prior to sanctions being imposed.

Safety Tips

• Be sure the driver is ready to assist you before approaching the lift or ramp.
• Follow the instructions given by the driver.
• If you use a wheelchair, make sure it is properly tied down and the brakes are on.
• If you use a power wheelchair, turn off the power after it has been secured.
• Always wear your seatbelt.

Attendant/Companions

If you require a personal care attendant (PCA), one will be allowed to travel with you at no additional charge. Your need for a personal care attendant must be certified during the eligibility evaluation. In addition, one companion will be allowed to travel with you but your companion must pay the same fare. Additional companions may be allowed to travel with you on a space available basis. Arrangements for additional riders should be made when the trip is reserved; however, if other ADA certified people make arrangements for a ride and space for your additional companions becomes unavailable, the provider will contact you. Your additional riders must have the same origin and destination, as you do, in order to be eligible as stated above.

Be an Involved Customer

• Be sure to let us know if your status or address changes.
• Register compliments, comments, suggestions, or complaints with us at (920) 686-3560 or write us at Maritime Metro Transit, 915 S. 11th St, Manitowoc, WI 54220.